Privacy Policy

NexBridge Hygiene & Facilities Management Ltd (“the Company”, “we”, “our”, or “us”) is committed to safeguarding the privacy and personal data of our clients, employees, partners, and website users.

This Privacy Policy outlines how we collect, use, store, and protect personal information in compliance with applicable laws, including the Data Protection Act, 2019 (Kenya), and aligned with global best practices in data privacy and governance.

We may collect and process the following categories of information:

2.1 Personal Information

• Full name
• Phone number
• Email address
• Physical and postal address
• Identification details (where required for contractual or compliance purposes)

2.2 Business & Contractual Information

• Company or institution name
• Business address and contact details
• Billing, invoicing, and payment information
• Service agreements, contracts, and SLAs

2.3 Technical & Website Information

When interacting with our website:

• IP address
• Browser type and device information
• Website usage data (cookies, analytics tools)

We use collected information to:

• Deliver hygiene, cleaning, and integrated facilities management services
• Process quotations, contracts, and payments
• Communicate with clients and respond to inquiries
• Manage service delivery and client relationships
• Improve service quality, innovation, and customer experience
• Comply with legal, regulatory, and contractual obligations

We process personal data based on:

• Consent from the data subject
• Performance of a contract or service agreement
• Compliance with legal and regulatory obligations
• Legitimate business interests, including service improvement and security

We do not sell or trade personal data. However, we may share information with:

• Authorized employees and operational teams
• Approved subcontractors and service providers
• Regulatory authorities and government agencies (where required by law)
• Professional advisors (legal, financial, audit, compliance)

All third parties are required to adhere to strict confidentiality and data protection standards.

We implement robust technical and organizational safeguards to protect personal data, including:

• Secure digital and physical data storage systems
• Controlled access and user authentication protocols
• Staff training on data protection and confidentiality
• Continuous monitoring and risk management measures

We retain personal data only for as long as necessary to:

• Fulfill contractual and service obligations
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

After this period, data is securely deleted, anonymized, or archived in accordance with applicable laws.

Under applicable data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion or erasure of your data
• Withdraw consent at any time
• Object to or restrict processing of your data
• Lodge a complaint with a relevant data protection authority

Requests can be submitted using the contact details provided below.

Our website may use cookies and similar technologies to:

• Analyze website traffic and usage patterns
• Improve website performance and functionality
• Personalize user experience

Users may control or disable cookies through their browser settings.

For more detail, see our Cookie Policy.

Our website may contain links to third-party platforms or websites. NexBridge is not responsible for the privacy practices of such external sites, and users are encouraged to review their respective privacy policies.

Where necessary, personal data may be transferred outside Kenya for purposes such as:

• Cloud storage
• Service delivery support
• Technology infrastructure

In such cases, NexBridge ensures appropriate safeguards are in place to protect data in accordance with applicable laws and international standards.

As part of our commitment to responsible business practices, NexBridge integrates data protection into its Environmental, Social, and Governance (ESG) framework.

Our operations actively support key United Nations Sustainable Development Goals, particularly:

• SDG 3: Good Health & Well-being
• SDG 6: Clean Water & Sanitation
• SDG 8: Decent Work & Economic Growth
• SDG 11: Sustainable Cities & Communities
• SDG 12: Responsible Consumption & Production
• SDG 13: Climate Action

Our commitment includes:

• Ethical and transparent data handling practices
• Protection of client, employee, and partner confidentiality
• Accountability and governance in data management
• Continuous improvement in cybersecurity and data protection standards

This Privacy Policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements. Updates will be published on our website with the revised effective date.

For any questions, requests, or concerns regarding this Privacy Policy, please contact: