Terms and Conditions

In these Terms and Conditions:

• “Company” refers to NexBridge Hygiene & Facilities Management Ltd
• “Client” refers to any individual, company, institution, or government entity engaging the Company’s services
• “Services” refers to all hygiene, cleaning, integrated facilities management, maintenance, consultancy, and related services provided by the Company
• “Agreement” refers to any contract, quotation, service level agreement (SLA), or service order between the Company and the Client

NexBridge Hygiene & Facilities Management Ltd agrees to provide professional hygiene and integrated facilities management services as outlined in the agreed proposal, quotation, or contract.

Services may include, but are not limited to:

• Residential and estate cleaning
• Office and commercial cleaning
• Carpet, upholstery, and specialized cleaning
• Healthcare and institutional hygiene services
• Hospitality and facility care services
• Integrated Facilities Management (IFM)
• Hard & Soft Facilities Management services
• Waste management and recycling
• Landscaping and pest control services
• ESG and sustainability advisory services

3.1 The Company shall provide services using trained personnel, modern equipment, and eco-friendly products where applicable.

3.2 Services shall be delivered in accordance with the agreed schedule, scope, and service levels (SLAs).

3.3 The Company reserves the right to adjust schedules due to operational requirements, emergencies, or external factors, with prior notice where reasonably possible.

The Client agrees to:

4.1 Provide safe and timely access to premises and facilities

4.2 Ensure availability of utilities (water, electricity, etc.) where required

4.3 Inform the Company of hazards, risks, or special requirements

4.4 Secure valuables, confidential materials, and sensitive equipment

The Company shall not be liable for loss or damage to unsecured or undisclosed valuables.

5.1 All services shall be charged in accordance with the approved quotation, contract, or SLA.

5.3 Late payments may attract a penalty of 2%–5% per month or as specified in the contract.

5.4 The Company reserves the right to suspend or withdraw services in the event of non-payment.

6.1 Contracts shall run for the agreed duration (e.g., monthly, quarterly, or annually).

6.2 Either party may terminate the Agreement with 30 days’ written notice, unless otherwise stated.

7.1 The Company operates in compliance with applicable health, safety, and environmental regulations.

7.2 Eco-friendly, biodegradable, and non-toxic products shall be used where feasible.

7.4 The Company supports global sustainability frameworks such as the United Nations Sustainable Development Goals.

8.1 The Company shall exercise reasonable skill, care, and diligence in service delivery.

9.1 Any claims for loss or damage must be reported within 24–48 hours of service delivery.

9.2 The Company reserves the right to inspect, investigate, and verify all claims before accepting liability.

The Company shall treat all Client information as confidential and shall not disclose such information to third parties without prior consent, except where required by law or regulatory authorities.

The Company shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to:

• Natural disasters
• Government directives or restrictions
• Strikes or labor disputes
• Utility failures (power, water, etc.)
• Public health emergencies

The Company reserves the right to subcontract part of the Services where necessary, while maintaining full responsibility for quality, compliance, and service delivery.

Any changes to the scope, schedule, or specifications of the Services must be agreed in writing and may result in revised pricing and timelines.

14.1 The parties shall first attempt to resolve disputes amicably through good-faith negotiations.

14.2 Where unresolved, disputes shall be referred to arbitration in accordance with the laws of Kenya.

This Agreement shall be governed and interpreted in accordance with the laws of the Republic of Kenya.

By engaging NexBridge Hygiene & Facilities Management Ltd, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.